Dispatcher

Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces. 
Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space.
Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. 
With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. 
A Dispatcher ensures that all food orders are prepared in a timely manner and according to menu and customer specifications. A Dispatcher may also finalize the presentation of the order and test the temperature of the food. To keep orders flowing from the kitchen to the bike drivers, a Dispatcher directs kitchen runners and bike drivers who are delivering completed orders

What you'll do?

• Verifying orders and arranges transportation.
• Organizes item order by editing for price, promotions, and special diet compliance.
• Checking stock to determine inventory levels, anticipating delivery requirements, and placing/expediting orders.
• Examines the food items, destination, route, rate, and delivery time.
• Verifies food order for deliver by matching bills and reconciling quantities while noting discrepancies.
• Keeps customers informed by forwarding notice of their food order availability, delivery method, and current status; and answering questions.
• Protects the organization’s reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential
• Receive orders from clients relay them to the kitchen, monitor progress and ensure that the kitchen puts out the dishes according to the ticket’s specifications.
• Monitors sanitation and proper temperatures while additional requirement is prepared.

What are we looking for?

• Minimum high school academic.
• Experience minimum 1-year similar position.
• Attention to detail
• Positive, dynamic, creative, and dedicated team player with the ability to work in a multicultural environment and under difficult condition