Director - Receivables & Liabilities Management (Dubai Holding Real Estate)

Job Purpose

The job holder will be responsible to oversee and optimize the entire receivables management function, ensuring timely collection of outstanding debts, minimizing bad debt losses, and maximizing cash flow. The role involves developing and implementing effective strategies to improve collection efficiency and enhance customer relationships.

Key Accountabilities

• Develop and implement a comprehensive receivables management strategy aligned with overall business objectives.
• Oversee the entire receivables lifecycle, including invoicing, collections, and dispute resolution. Implement effective collection strategies to minimize outstanding balances and optimize cash flow.
• Analyze receivables data to identify trends, potential risks, and opportunities for improvement to optimize collection strategies and reduce write-offs. Identify opportunities to streamline receivables processes, reduce errors, and improve efficiency to enhance operational effectiveness and reduce costs.
• Lead the termination process, ensuring compliance with contractual obligations and timely settlement of accounts.
• Oversee efficient payment support to customers, addressing inquiries and resolving payment issues promptly.
• Build strong relationships with customers to address concerns, resolve disputes, and encourage timely payments to improve customer satisfaction and loyalty.
• Implement and maintain effective receivable management systems and tools to support operations and improve data accuracy.
• Oversee cases of late payments, compensation, service charge payments and buy outs diligently determining appropriate fees and waivers in strict adherence to established policies, thereby maintaining financial integrity and fairness.
• Liaise with clients to resolve late payment situations, employing effective communication and negotiation skills to achieve mutually beneficial agreements and uphold positive client relationships.
• Oversee the accurate processing of waivers and adjustments and document each transaction to ensure a transparent and auditable record of financial activities and decisions.
• Ensure adherence to all relevant financial and accounting regulations to maintain compliance and mitigate risks.
• Prepare accurate and timely reports on receivables performance, including aging analysis, bad debt write-offs, and collection efforts to inform decision-making and monitor performance.

Qualifications, Experiences, Skills:

• Bachelor’s degree in Business/ Real Estate/ Finance; Master’ degree preferred
• Certified Customer Experience Professional (CCXP) / Customer Relationship Management (CRM) Certification/ Certified Customer Service Professional (CCSP) – preferred
• In-depth knowledge of real estate industry payment practices and procedures

Job Specific Skills:            

• Proficiency in MS Office suite, particularly MS Excel; relevant accounting software or systems (preferred)
• Proficiency in utilizing financial software and systems for advanced payment processing and reconciliation.
• Conversant with CRM system (YARDI)/ Sales force
• Excellent verbal and written communication skills. 
• Customer Centric approach
• Detail-oriented and Team player
• Excellent time management skills 
• Relationship building
• Be able to handle multiple tasks and meet deadlines. 
• Ability to prioritize collections efforts based on the urgency of outstanding payments. 
• Strong analytical and problem-solving abilities, capable of addressing intricate payment-related issues.