About Dubai Holding Entertainment:
Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.
Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.
Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.
As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts™ is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.
Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.
Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.
Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.
About the Job:
An opportunity has arisen for a Director – Park Operations at Dubai Holding Entertainment. We are looking for a visionary and strategic leader to join us. In this role, you Lead and manage core operations and orchestrate various departments to achieve business unit objectives, align with corporate guidelines, and deliver exceptional guest experience while meeting operational excellence and commercial goals. Direct departmental oversight is included but not limited to: Food & Beverage, Operations / Aquatics, Facilities / Maintenance, Retail, Seatrek & Admissions.
Key role responsibilities:
- Collaborate with the General Manager to execute a revenue strategy that aligns with Group Operations' objectives and represents guest demographics, feedback, and the competitive set to recommend operational changes for increased occupancy and profitability.
- Lead core operational departments and activities by conducting frequent and thorough inspections of all operational areas, to ensure that the waterpark maintains high standards of cleanliness and upkeep, creating a welcoming atmosphere for all guests, maintaining facilities, and landscaping, and the overall aesthetic appeal of the park.
- Lead direct reports’ performance, recruitment, and development, and raise overall awareness and commitment towards the vision, mission and hallmarks of the Group to ensure high levels of employee engagement and loyalty.
- Establish work schedules and ensure that staffing levels are always maintained to meet the operational needs of the waterpark, including balancing seasonal variations in attendance, and ensuring that there are enough staff members to meet the park's requirements during peak times.
- Foster a positive and motivated work culture among employees by providing leadership, setting the plan and objectives, clear communication, and opportunities for professional growth and development to build a cohesive team that contributes to the park's overall success.
- Take proactive steps to improve the overall guest experience by implementing a range of strategic initiatives, enhanced services, new attractions, and improving the overall ambiance of the park.
- Actively monitor and analyze guest feedback, including comments and complaints, to gain insights into areas where improvements are needed, services to be enhanced, issues resolved, and visitor satisfaction maximized.
- Address guest inquiries, concerns, and complaints in a professional and timely manner to provide exceptional customer service, this will involve effective communication, problem-solving, and ensuring that guest issues are resolved to their satisfaction.
- Develop and manage the operating budget, overseeing all financial aspects of the park's operation, monitor revenue in an ongoing manner and make necessary adjustments to maintain profitability, closely analyzing financial data and identifying areas where costs can be controlled, or revenue can be increased.
- Manage relationships with suppliers and vendors who provide equipment, supplies, and concessions to the waterpark, including negotiation of contracts, evaluation of performance, and the establishment of long-term, mutually beneficial relationships.
- Ensure that products and services provided by vendors meet the required quality standards and cost-effectiveness, including monitoring the quality and safety of materials, equipment, and food items supplied to the park.
- Identify areas for operational enhancement by conducting regular assessments of park operations and guest feedback, including operational efficiency, safety measures, guest experience improvements, and cost-saving opportunities.
- Ensure that all operations of the waterpark strictly adhere to all safety regulations and compliances to create a secure environment for guests and employees, as well as meeting environmental standards, which might include responsible water management, waste disposal, and conservation initiatives to reduce the park's environmental impact.
- Any other duties as may be reasonably requested by the Management Team
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Bachelor’s degree in hospitality, Business or equivalent from an accredited University.
- 8 - 10 years’ experience in the waterpark or broader leisure and hospitality industry is essential.
- Prior experience in leadership and management roles is crucial. You should have a proven track record of effectively leading and supervising teams in a complex operational environment.
- A comprehensive knowledge of safety regulations and best practices in the waterpark industry is essential to ensure a safe environment for guests and staff.
- Proven ability to optimize operational processes and drive efficiency while maintaining high-quality service.
- Prior experience in identifying opportunities for expansion, improvements, and innovative strategies to drive business growth.
- Experience in building strong relationships with stakeholders, such as property owners or investors, to ensure alignment with corporate guidelines and brand promise.
About the Benefits:
In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.
We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!
