Job Description
A little taste of your day-to-day:
- Managing the department P&L in line with targets agreed upon.
- Provide strong leadership to the team.
- Create and manage the full spa inventory of products, linen, and equipment.
- Co-ordinate the maintenance of all recreational facilities and equipment.
- Ensure all cleanliness and FLS standards are complying without exception.
- Support Spa & Recreation team in a positive manner with day-to-day duties and ensure all standards and SOPs are being followed to maintain quality in the operation and the guest experience.
- Actively participate in hotel management meetings.
- Delivery of hotel-wide and departmental communication.
- Conducting annual and mid-year performance reviews.
- Coaching and regular feedback sessions of employees.
- Implementation of departmental specific training programs.
- Holds self and others accountable for achieving results.
- Delivers by meeting tough deadlines and uses specific performance measures to track progress and improve future performance.
- Takes steps to follow through, ensuring tasks are fully completed; independently checks to ensure accuracy and quality.
- Develops detailed understanding of the market and guests need.
- Challenges the way things are done; identifies areas requiring change and suggests ideas to support the change.
- Identifies opportunities to improve profitability of own area.
- Implementation and maintenance of brand standards and standard operating procedures.
What we need from you:
- Degree or certificate in hospitality management, or any related field.
- Minimum two years’ experience as a Recreation in a 5 stars luxury resort or hotel.
- Able to coach, train, manage and develop skills of a large team of employees.
- Good knowledge of P&L Reports
- Excellent communication skills
- Able to achieve departmental targets within the allocated budget.
- Proactive with a meticulous eye for detail
- Strong organizational and leadership skills
- Able to convey information and ideas clearly (Communication)
- Must speak English language
- Other languages preferred
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
