Director, Aquaventure Operations
(13750)
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
Job Summary
Reporting to the Executive Director, Aquaventure World, This position is responsible for the comprehensive leadership, planning, guest service, strategic sales, and financial performance of Aquaventure Operations & Resort Pool Operations. The Director of Aquaventure Operations works closely with other levels of management throughout the department and the resort to better understand and effectively manage their team-based goals and philosophies while maximizing revenues and maintaining high levels of guest quality and satisfaction.
Key Duties and Responsibilities
- Coordinates with the Executive Director, Aquaventure World to operate a superior Water Park experience.
- Provide the synergy required to position, train, and motivate employees to provide a safe, high quality guest experience.
- Recruits and develops a professional and dedicated management and lifeguard team and assist with other areas within Aquaventure World
- Responsible for the annual operating budget by means of inventory control, procuring and ordering the required goods and service to successfully operate.
- Responsible for the overall payroll contribution to the bottom line by means of efficient scheduling practices & labor management.
- Manages operational expenses and inventory levels throughout the operation.
- Oversees the upkeep of Aquaventure facilities to maintain top-tier quality standards. Collaborates with the Water Quality Department to ensure the smooth operation of slide maintenance.
- Maintains a safe, secure, and healthy environment for employees and guests.
- Monitors and anticipates service needs to ensure a high quality and superior “blow-away” guest experience.
- Develops and maintains open and professional lines of communication with all departments that interact with the Aquaventure operation.
- To ensure aesthetical look and feel throughout the park, landscaping, signage, before and during operational hours and reports defects etc.
- Fosters & Drives guest engagement throughout operational hours.
- Assist with the management of the daily operation of the Guest Services / Recreational / Leisure areas within the waterpark, resort pools, and beaches.
- Atlantis Watersports
- Atlantis Tennis Facilities
- Daily Activations for both Resort and Waterpark Guests across Atlantis Dubai
- Marine and Waterpark Events – Waterpark specific
- Liaison with Digi Photo Operations for Waterpark Operations
- Responsible for Aquaventure P&L management including forecasting, accruals, & P&L calls.
- Direct management of Managers, Assistant Managers, & Team Leaders & Colleagues for Aquaventure Ops
- Development of the Management team through annual performance reviews and Performance Development Plans.
- Performing disciplinary and counseling when needed to ensure accountability and performance expectations are met.
- Achieve Colleague Engagement to maintain engaged colleagues throughout the course of the year.
- Always ensure 100% compliance in the operation as per third party and local governing standards.
- Ensure daily inspections of the waterpark, pools and beaches prior to colleagues and guest use.
- Any and all additional duties that may be asked in order to successfully, efficiently and safely operate the waterpark, pools and beaches.
Skills, Experience & Educational Requirements
- Minimum Collge Degree
- Waterpark Operational Experience 10+ years
- Lifeguard Management / Instructor Experience 10+ years
- Strong interpersonal skills & Organizational skills
- Strong administrative abilities accompanying a strong customer focus.
- Leadership abilities including but not limited to strong communication skills, follow-up & task management.
Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
