DIEZ | Senior Executive - Business Account Management

Dubai Integrated Economic Zones Authority (DIEZA):

Established in 2021, Dubai Integrated Economic Zones Authority (DIEZ) consolidates and integrates the products and services of Dubai Airport Free Zone (DAFZ), Dubai Silicon Oasis (DSO), and the Dubai CommerCity (DCC). Home to more than 5,000 registered companies from across 20 industries, DIEZ is at the heart of Dubai’s economic success – a major economic catalyst in the city’s development.

Tasks & Responsibilities

Operations

·Support in the management of the day-to-day operations of all assigned accounts within DCC and facilitating delivery of work processes to achieve high performance standards.

·Maintain and grow existing accounts within DCC portfolio

·Assist the Team Leader to ensure that all work is carried out efficiently

·Drive quick resolution of issues for all incoming client requests

Strategy & Planning

·Contribute to the development of annual business account plans; contribute with developing business cases for key activities/ projects and with estimating the financial and human resources required to deliver performance targets

·Plan workload and process flow for new accounts together with your line manager

Sales & Opportunity creation

·Use personal expertise to identify upsell opportunities within your client portfolio. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for special consideration that gain the customer's agreement.

·Contribute to Business Account Plans which show the opportunities within your assigned accounts

Customer Relationship Development

·Builds strong customer relationships and delivers customer centric solutions

·Support on Business Account plan for potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.

·Manage important client relationships with guidance from senior colleagues or oversee relationship management with a group of more transactional clients and customers.

·Act as a business partner to important internal customers and manage relationships with them, while taking guidance from senior colleagues.

Data Analyses & Reporting

·Ensure that all reports are prepared timely and accurately and meet the organization’s organizational requirements, in adherence to the company’s policies and quality standards.

·Bachelor’s degree in business administration or Equivalent Level

·MBA or Masters in relevant field (Preferable) 

·Minimum of 3 years of relevant experience

·Proficient in English (written and verbal)

·Strategic Planning and Analysis

·Networking and managing relationships and partnerships with key stakeholders

·Negotiates Strategically/Tactically

·Account/Client Management