DIEZ | Executive - Customer Employees Relations

Dubai Integrated Economic Zones Authority (DIEZA):

Established in 2021, Dubai Integrated Economic Zones Authority (DIEZ) consolidates and integrates the products and services of Dubai Airport Free Zone (DAFZ), Dubai Silicon Oasis (DSO), and the Dubai CommerCity (DCC). Home to more than 5,000 registered companies from across 20 industries, DIEZ is at the heart of Dubai’s economic success – a major economic catalyst in the city’s development.

Tasks & Responsibilities:

·Ensure all contract services are managed whilst complying to the contract management plan.

·Coordinate the usage of primary data and information to keep in line with emerging trends.

·Ensures all companies within the Freehold are operating with a valid license.

·Handle company cancelations in coordination with the concerned departments

·Reserving names with DED system 

·Ensures all contract services are managed whilst complying to the contract management plan.

·To set up a response plan, collect client concerns, and compile the most often mentioned issues.

·Maintain strong relationship with departments concerned with client to enable effective flow of information and resolution of issues.

·Assuring that DAFZ employees and companies/clients are updated on all necessary laws, regulations, and legal frameworks pertaining to the Department's services.

·Conduct surveys in order to receive customer/client feedback to improve the services provided for them, improve retention, and create a better customer experience as well as help in making the right decisions.

·Launching Initiatives and joint initiatives with other freehold consumers to raise social and general awareness in the community.

●A minimum of 3 years of relevant experience.

●English language required (advanced); Arabic language desired (working knowledge).

●Knowledge of UAE rules and regulations

●Knowledge and experience in handling various lease related agreements

●Planning, organizing, and negotiating skills