Debt Collector - UAE National

Established in 1982, The Digital Imaging & Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market.

By embracing the printing industry’s phenomenal digital transformation over the years, ‘GCG-DDS’ developed a natural proclivity for new technologies and gained an enviable reputation for its expertise in integrating digital enterprise solutions of all kinds into their client’s businesses.

Keen to take a market leadership position, GCG-DDS has made the strategic decision to expand its horizons into two focused areas of operation with each carrying a new corporate identity under the umbrella of GCG’s holding company – The Ghobash Group.

Now known as GCG ENTERPRISE SOLUTIONS, the company focuses on Enterprise Information Management, Digital Transformation, and Interactive Smart Solutions, and guides our clients with the most comprehensive portfolio of business information management technology in the UAE

This Position is entrusted with the responsibility of managing collections and maintain the allocated Receivables Outstanding in accordance with / within the approved credit terms and strive to exceed the desired cash flow.

• Payment follow-up with the clients.
• Meeting collecting targets to ensure the customer ageing/over dues are within the targeted norms.
• Ensure Receivables statement reflects true and fair picture.
• Periodical customer feed backs on the outstanding status to the Credit Control Supervisor/Finance Manager to facilitate order approvals.

Client follow-up

• Ensure that the Automated Pending Invoices statement is sent to all clients after the month end/closure before 13th of the succeeding month.
• Telephone calls to the clients prior to the due dates, to follow up / seeking payment for due/overdue invoices.
• Sending follow up mails/reminders/chase letters on a regular basis to delaying clients to ensure timely collections.
• Visit the customers in person (whenever necessary) to resolve disputes relating to unpaid invoices.
• Ensure that all the assigned clients are followed up each month without any exception.

Meeting collecting targets to ensure the customer ageing/over dues are within the targeted norms.

• Monitor the ageing of the clients’ outstanding statement on a regular basis and chase up with the clients accordingly, to maintain the overdue percentage less than 50% on the total outstanding.
• Identify the high value invoices and ensure quick collection to improve the cash flow.
• Ensure that a minimum of one receipt is collected from each of the due customers.

Ensure Receivables statement reflects true and fair picture.

• Interact/liaison with the clients on a regular basis and ensure accounting of all invoices by the clients closest to the date of service/sales rendered.
• Liaison /Interact with the messenger/service, Sales & logistics department on a regular basis to ensure timely submission of invoices.
• Liaison/Interact with the Receivables Accountant (RA) and ensure timely posting of receipts, proper allocation of invoices, timely accounting of Credit Memos.
• Liaison/Interact with the clients on a regular basis to ensure customer’s balances are reconciled/matched with the client’s outstanding statement at any point of time, supported with a reconciliation statement for the differences.

Periodical feed backs to the Finance Manager/CCS on the payment status of the outstanding invoices

• Follow up with the clients regularly and keep up to date remarks in respect of each outstanding invoice.
• Provide the updated payment status of the assigned clients - to the Credit Control Supervisor/Finance
• Manager/Service on daily basis to decide on order approvals/ releasing of Account holds.

• Bachelor’s degree preferably in Finance or Accounting 

• Fresh - 2 years minimum experience in the similar role
• Monthly Follow up Report in Excel
• Customised Customer Statement and ledger in oracle
• Receipts module in Oracle
• Generate statement/chase letters.
• Excellent in MS Office
• Effective communication both internally and/or external customers by telephone / email / face to face, investigating and responding to issues and queries to a successful conclusion at the earliest time.
• To work as part of a team to achieve the departmental standards.
• Bilingual.