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Job Description

About the job Debt Collection Executive

Responsibilities:


  • Contact customers with overdue payments via phone, email, or SMS to negotiate and recover outstanding amounts.
  • Educate customers about payment terms, penalties, and consequences of delayed payments.
  • Develop repayment plans based on customers financial situations.
  • Maintain accurate records of communication, payment commitments, and follow-ups in the system.
  • Resolve customer disputes or issues related to their credit card payments promptly.
  • Meet monthly recovery targets while adhering to company policies and compliance guidelines.
  • Escalate cases for legal action or further follow-up when necessary.

Requirements:


  • High school diploma or equivalent; a bachelors degree is a plus.
  • 1-2 years of experience in debt collection, preferably in credit cards or banking.
  • Excellent communication and negotiation skills.
  • Strong ability to manage and prioritize multiple cases effectively.
  • Knowledge of credit card products and debt recovery processes.
  • Ability to handle challenging customers while maintaining professionalism.



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