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Job Description

What you will do:

  • Participate in annual business planning and follow up with quarterly and monthly reviews.
  • Accountable for location Revenue Maximization, Margin Improvement, Controllable cost management, Cash Control and Receivables.
  • Support Planning teams to ensure accurate forecasting.
  • Execution of Incentive plans (within framework provided by Brand Director).
  • Asset Management – optimize inventory of vehicle and parts stock.
  • Provide dealership management with regular reports on the financial condition of the dealership.
  • Develop and implement local plans to deliver sales and profit achievement by month for new, pre-owned and after sales.
  • Effectively manage stakeholders through regular meetings.
  • Submit accurate weekly forecasts based on analysis of actual market trends, sales conversions, bank approval TATs, invoices etc. for Management reporting. 
  • With support of Sales Management drives achievement of monthly sales targets delivering volume and profit contribution.
  • F&I penetration and particularly trade cycle products.
  • Used car performance (sales and buying).
  • Manage Aftersales financial budgetary goals and forecasts.
  • Maintain high-quality service repairs and minimize comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. 
  • Responsible to monitor the performance of service operations within the location through enhancing and re-allocating location resources to improve overall location results.
  • Parts & Warranty.
  • Responsible for penetration of Service plans and extended warranty plans.
  • Daily KPI management.
  • OEM Warranty procedure and process adherence.
  • Develop localized marketing initiatives and promotions with support of the brand communications team.
  • Deliver OEM Customer experience programs.
  • Accountable for a seamless end to end customer journey through Sales and Aftersales linking customer interactions to maximize opportunity to build value for the customer. (customer retention loyalty).
  • Promote customer experience best practice to safeguard the customer journey process, whilst ensuring staff are trained to deliver on overall location targets.
  • Lead development and execution of local action plans for improvement of NPS and CSV/CSI with support of central analysis and customer excellence teams. 
  • Manage high level customer escalations or issues arising out of transactional situations and ensure customer complaints in location are resolved effectively and timely.
  • Take an active role in customer interactions to gain a strong sense of pulse and voice of the customer.
  • Local prospecting and CRM.
  • Building relationships with local SMEs within agreed market territory.
  • With support from Operations Manager/Coordinator drive efficient allocation of administration and support operational resources across the site/s of Sales and Aftersales under the Dealer Principal’s remit.
  • Responsible for securing and maintaining the company’s fixed assets at the location.
  • Ensure 100% compliance with Standard Operating Procedures. 
  • Manage documentation and legal government relation matters by ensuring adherence to the prescribed government rules and procedures to minimize legal implications to location operation.
  • Understand and ensure compliance with OEM warranty processes.
  • Ensure the proper care, storage, and inventory of special tools. 
  • Manage location activities to ensure they are carried out as per the company’s policies and procedures through effective communication and monitoring. 
  • Ensure Management and other stakeholders are kept informed of progress and issues related to location operations. 
  • Work with Human Resources to ensure the branch is always optimally staffed/resourced with appropriately qualified, talented & efficient workforce.
  • Train, motivate and monitor and improve the performance of all staff.
  • Mentor, coach, develop and engage team to consistently deliver expected business results.
  • Develop & plan short- and medium-term goals and objectives for the team.
  • Drive Al-Futtaim Values in workplace.


Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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