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Full Time Employee
500 Employees or more · Retail & Wholesale

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Job Description

Overview of the role:

 

AFET is a leader in converged systems integration and provides complete business solutions to large, medium, and small customers that include networking solutions, IP telephony, infrastructure, contact center solutions, business applications, ELV systems, professional audio-visual solutions and managed services. Data Network Engineer is required to provide support services to AFT’s AMC customers and on-site.

This position operates within the context of Data Network, Infrastructure, Wi-Fi and Security Solutions. Job seeker must be trained and certified on various solutions of Alcatel Lucent Enterprise, CISCO, Fortinet, HP, or similar. Engineer will be part of the technical support team. Job seeker must have excellent hands-on experience to perform the job..

 

What you will do:

Impart Post-sales technical support as per SLA signed with customers.

Key accountabilities

  • Implementation of Data Network and ICT solutions in co-ordination with customers, principals, service providers, and business partners to ensure implementation meets design parameters.
  • Monitoring and maintaining enterprise level network hardware and applications at customer premises.
  • Advanced Diagnostics and monitoring of Data Network Infrastructure Solutions.
  • Monitoring network engineering performance and ensure system availability and reliability.
  • Configuring and installing routers, Aruba & Cisco wireless controllers & switches, firewalls, load balancers.
  • Performing network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
  • Incident Management (Break/fix) activities including, but not limited to:
  • Determining best means to get system back up and running to original specifications.
  • Coordinating the repair/replacement of failed equipment.
  • Maintain current working knowledge of relevant system technologies.
  • Attending service requests, preventive maintenance health checks.
  • Perform change management activities.
  • Ensure the committed timelines are met for the projects at customer sites within the agreed scope, cost, and quality.
  • Training to customers on system usage.
  • Prioritizing workload to maximize productivity and minimize customer downtime.

Service Delivery


Skills

Required skills to be successful: 

Technical Skills:

  • Experienced and Certified in Cisco, Aruba & Alcatel Lucent Data Networks (switching & Wireless).
  • Expert in Installing, configuring, and supporting network equipment including switches, wireless controllers routers, proxy servers, switches, WAN accelerators, DNS and DHCP.
  • Must have full solutions lifecycle experience including gathering requirements, design, test, documentation, configuration, and maintenance.
  • Excellent incident, problem management and analytical skills.
  • Proven hands-on network engineering experience.
  • Valid CCIE Certification is mandatory.
  • Deep understanding of networking protocols (e.g., IGMP, IPSEC,VRRP, HSRP, STP, OSPF, 802.11, QoS)
  • Solid understanding of the OSI or TCP/IP model
  • University degree in Computer Science or a related subject

 

What Equips you for the role: 

Minimum Qualifications and Knowledge: 

Education:

  • Bachelor of Engineering or similar in Electronics / Telecom / IT/ Computer Science.
  • Valid CCIE Certification is mandatory.

Experience:

  • Must have minimum 5 years of experience in Data Network, routing/switching elements, Infrastructure, Wi-Fi , Security and Firewall Solutions.
  • Hands-on experience with monitoring, network diagnostic and network analytics tools
  • Onsite support and monitoring of customer networks.

 

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Al Futtaim Group
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…See more Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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