Position
D-Commerce IT Operations Manager
As a regional best in class Omni-retail luxury company, Sephora is seeking a highly skilled and experienced D-commerce IT Operations Manager to oversee the technical aspects of our D-commerce operations. We are operating in 6 countries with SFCC platform, along with OrderDynamics as and OMS and ContentFul as a headless CMS, within a very rich and various tech ecosystem with a mix of both approaches: best-of-breed and best-of suit. The successful candidate will be responsible for ensuring the smooth functioning of our D-commerce platforms, managing IT infrastructure, and leading a team of IT professionals to ensure business continuity, maintain optimal performance, security, reliability, and systems metrology. Travels could be required. Manage and maintain all IT infrastructure components related to the D-commerce platform, and oversee the design, implementation, and maintenance of robust IT infrastructure supporting digital commerce activities including servers, databases, networks, cloud services, storage solutions and security systems. Implement and enforce best practices for system configuration, data management, and disaster recovery. Manage the scalability and the performances to handle peak loads during sales events and maintain optimal performance to provide a seamless customer experience. Set up, monitor, and adapt cyber security rules and configurations, this includes: Vulnerability management To ensure appropriate security posture on AKAMAI for different modules WAF - Web Bot Manager SDK-App Anti DDOS CDN Account protector Page Integrity Data Protection: Implement and monitor robust security measures to protect customer data, financial transactions, and sensitive information. Compliance: Ensure compliance with relevant regulations and standards such as GDPR, PCI-DSS, and industry-specific requirements. Adaptability: A flexible and adaptable mindset to navigate evolving technologies, market dynamics, and business requirements in the digital commerce landscape. Collaborative: A team-oriented approach with excellent communication and interpersonal skills to collaborate effectively with colleagues across different departments and levels of the organization. Analytical Thinking: Strong analytical skills with a detail-oriented mindset to analyze complex problems, evaluate options, and make well-informed decisions that drive business outcomes. Resilience: The ability to remain calm and composed under pressure, resiliently overcoming challenges and setbacks to maintain high levels of performance and service reliability. Customer-Centric: A customer-centric mindset focused on delivering exceptional user experiences, driving customer satisfaction, and building long-term relationships with digital commerce stakeholders. Continuous Learner: A passion for learning and staying updated on emerging technologies, industry trends, and best practices in digital commerce and IT operations. Have around 10 years’ experience, ideally in an Omni-Retail company. Be fluent in English. Arabic & French are
plus. Have minimum a bachelor’s degree or equivalent with a significant tech background. E-commerce Platforms, IT Infrastructure, on-prem and cloud (IAAS, PAAS, SAAS, DAAS, BAAS), Software Development, Cyber-Security, Payment Gateways, Supply Chain Management, User Experience (UX) and User Interface (UI) Design, Analytics and Data Management, Regulatory Compliance, Team and stakeholders Management. Required experience : Minimum 5 years
Required experience : Débutant
Required experience : Beginner
D-Commerce IT Operations Manager
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