Primary Skillset:Customer experience, User Research and Testing, Process Optimization, Data Analysis
Detailed Skills:Professional, Proactive, Customer-centric, Insightful, Process improvement, Product improvement, Stakeholder engagement, understands System complexitiesAnalytical & logical thinking, problem-solving, user experience design, user research and testing, process optimization, stakeholder management, technical aptitude, data analysis, innovation and creativity
Experience:
3-5 years of experience in user experience (UX) design and research, including conducting user interviews, usability testing, journey mapping, and designing intuitive and customer-centric digital experiences.
2-3 years of experience in process optimization, including identifying pain points, analyzing data, and implementing improvements to streamline workflows and enhance customer experience.
3-5 years of project management experience, including developing project plans, managing stakeholders, tracking progress, and delivering projects on time and within budget.
Experience working in a customer-facing role or retail banking environment, with a strong understanding of banking products, services, and customer needs.
Familiarity with Agile/Scrum methodologies and experience working in a fast-paced, iterative environment.
Strong analytical and data analysis skills, with the ability to interpret customer data and translate insights into actionable recommendations.
Proven track record of fostering innovation and driving continuous improvement to digital experiences.
Location: Dubai
DOJ: 1st July 2024
Contract Period: 6 months
Project details: Backfill support for CX leads in Retail banking.
