We are seeking a Customer Support Specialist to join our team at SmartT, a leading provider of innovative trading solutions. The ideal candidate will be responsible for assisting users, resolving technical issues, and ensuring customer satisfaction.
Skills
Excellent Communication Skills: Ability to communicate clearly and professionally with users in English (knowledge of Persian or Arabic is a plus).Problem-Solving Abilities: Strong analytical skills to identify and resolve user issues effectively.Technical Proficiency: Familiarity with financial trading platforms, especially MetaTrader 5, is an advantage.Basic understanding of IT tools and troubleshooting techniques.Customer-Focused Attitude: A patient and empathetic approach to customer support.Multitasking and Time Management: Ability to handle multiple tasks and prioritize effectively under pressure.Adaptability and Learning Agility: Willingness to learn new technologies and systems quickly.Attention to Detail:Ensuring accuracy in responses and tracking customer interactions.Team Collaboration: Ability to work collaboratively with the technical and support teams.
SMARTT is a leading financial market software company, specializing in providing automated social trading solutions. Our platform helps traders grow their capital by making smart trading decisions based on insights from successful traders.
