Customer Support & Marketing Executive

Key Responsibilities

Customer Support:

• Deliver outstanding customer service via phone, email, WhatsApp, in-app chat, and ticketing tools.
• Manage and resolve customer queries efficiently using ticketing tools (e.g., Zendesk, Freshdesk).
• Process orders, coordinate with the logistics team, and ensure timely pick-up and delivery.
• Collect and analyze customer feedback to drive service improvements.
• Maintain detailed and accurate customer records in our CRM system.

Marketing:

• Assist in creating and executing digital marketing campaigns to increase app downloads and engagement.
• Engage with customers across social media platforms; draft posts and respond to inquiries.
• Craft compelling content for email newsletters, promotions, and customer communications.
• Support SEO initiatives and optimize digital content for better search visibility.
• Conduct competitive analysis to identify market trends and opportunities.

General:

• Collaborate with internal teams to align customer service and marketing efforts.
• Prepare regular reports on customer satisfaction and campaign effectiveness.
• Stay updated on the latest tools and best practices in customer support and digital marketing.