Customer Support Manager

Customer Support Manager

Dubai, United Arab Emirates Full Time Customer Experience Manager/Supervisor Take over a key role as an Customer Support Manager in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success. Lead Customer Support Teams: Manage and mentor a dynamic group of supervisors and outsource managers. You'll plan and schedule the workforce to deliver exceptional customer experiences while driving key business metrics Stay Ahead of Trends: Keep abreast of industry developments, including new CRM technologies and AI applications in Customer Support. Translate these insights into actionable strategies for Justlife Drive Strategy: Develop and execute short-term and long-term customer care strategies to deliver the best customer experience in the region Data-Driven Insights: Analyze customer support data to identify trends, pain points, and areas for improvement. Use these insights to drive strategic decisions and improve overall service quality Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace ! And, we offer you benefits like: