https://bayt.page.link/v1TUmrkCw1dqRip19

Customer Support Agent

2 days ago 2024/07/25

$500 - $1,000

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Identify and assess customers’ needs to achieve satisfaction.
Utilize available resources to offer precise information in a clear and concise manner.
Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
Interact with the senior management to understand updated organizational policies and new products.
Troubleshoot and resolve product issues and concerns.

Prior work exposure in the field of customer support and service.
Familiarity with CRM systems and practices.
Strong phone handling skills and active listening.
Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
Ability to multi-task, prioritize, and manage time effectively.
Well-versed in handling digital tools and modern computer hardware.

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