Customer Success Manager (Arabic) page is loaded
Customer Success Manager (Arabic)
locationsUAE - Dubai time typeFull time posted onPosted Yesterday job requisition idR46094 The Customer Success Manager (CSM) will focus on guiding Arabic-speaking customers through the initial onboarding process while also empowering the ongoing success of an assigned portfolio of customers, with the goal of retaining and growing customers by ensuring a high level of customer engagement and satisfaction. This CSM will be expected to properly convey value propositions, be the permanent point of contact and internal champion for the customer across all internal Trimble product lines, and drive adoption and utilisation of their solutions.
What You Will Do
Coordinate the post-sale experience for Trimble Construction customers, enabling them to achieve their desired outcomes and be successful
For customer onboarding, own the initial stages of a customer’s post-sale journey with Trimble Construction One, ensuring a comprehensive and efficient onboarding experience for our customers. Must execute strategies for new customer onboarding, ensuring a smooth transition from initial signature to active product adoption.
Leverage your expertise in customer success and project management to collaborate with cross-functional teams to deliver outstanding onboarding experiences
Develop and demonstrate a strong working knowledge of Trimble’s Construction solutions and communicate the value of our products to our customers
For account ownership over your portfolio, you will build and document deep understanding of your customers and their business needs, goals, and challenges
Actively foster the success of your assigned book of business through business value conversations, active listening, business reviews, and customer adoption planning
Own and maintain account success plans in collaboration with customer, including product utilisation / rollout strategy
Execute proactive customer reviews to assess overall customer health, system utilisation, current goals, value opportunities, and customer churn threats
Grow and expand customer product adoption and revenue
Identify risk as well as growth/expansion opportunities for the Account Sales Rep to pursue
Identify and partner with cross-functional teams and SMEs to identify product improvements, customer needs, industry trends, market activities, and competitors
Handle incoming reactive Customer Success situations across the customer base
What Skills & Experience You Should Bring
Must have 2+ years of Customer Success or account management experience in a SaaS company - ideally in construction technologies, project management technologies, or related applications
Emotional intelligence - employ active listening to understand root cause of issues and how to identify solutions that meet the customer's needs
Experience developing strategies and success plans on assigned accounts to fully realise value of technology solutions
Executive presence - You know how to build positive trusted relationships with decision makers, executive sponsors and end users
Proven ability to work cross-functionally to represent the Voice of the Customer
Exceptional communication and presentation skills (both written and verbal)
Arabic language native/fluent is mandatory, English fluent is mandatory, any other language is considered a plus
Highly organised and self-directed with proven ability to manage and prioritise multiple tasks in a fast-paced environment
Be innovative, persuasive, creative, and have a genuine curiosity in the customer’s business
Goal and results-oriented, optimistic, embraces change and leads with a growth mindset
Proficiency in Salesforce and G-Suite highly preferred, Gainsight nice to have
Willingness to travel within the Middle East
About Your Location
The location of this role will be Dubai. We wish you to be able to adopt our hybrid way of working (regular office attendance 2 to 3 times a week), in our Dubai (UAE) office.
About our Construction Enterprise Solutions sector
We are focused on bringing a unified business strategy around the following categories: Building Preconstruction, Project and Operations Management, Finance and Human Capital, and Digital Supply Chain. Our goal is to deliver a unified offering to our customers, including connected workflows that enhance the profitability of our customers and drive our business growth.
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logistics. For more information about Trimble (NASDAQ: TRMB), visit .
