At Pemo, we believe that all business owners deserve to be successful. Business owners deserve to spend their time and money doing what they do best - running their businesses. They deserve to stay in control of their finances, at any point in time, effortlessly! That's why we have built the all-in-one spend management platform that empowers MENA business owners and their teams. With Pemo, company spending becomes easy, fast and transparent. Teams can spend smarter and autonomously. Business owners can run more efficient workplaces and keep control of their finances. Pemo gives superpowers to businesses so they can be bold and fast.
→ nurture a friendly & safe environment
→ foster a strong sense of collaboration
→ trust each other and are positive challengers
→ encourage everyone to make courageous decisions
→ are no-ego doers
→ shoot for the moon and work backwards!
As part of the Customer Success team, your mission will be to provide amazing service to our customers, and serve as the first point of contact. After assessing their needs, your role will be to guide and hand hold them gently through the onboarding process, and train them along the way to quickly become comfortable and expert users of Pemo!
- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.
- Conduct thorough assessments of the customer’s needs and goals in order to improve and streamline our onboarding process.
- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customer’s journey and experience to ensure more streamlined handovers.
- Coordinate and facilitate onboarding activities with our customers (e.g. account set up with the customer)
- Provide a proactive approach to onboarding through asking questions to understand their goals, concerns, and expectations.
- Provide a consultative approach and act as a trusted advisor to the customer offering recommendations, and data-driven insights to optimize their experience.
- Enthusiastic
- Super organized and has great attention to detail
- Excellent communication and interpersonal skills
- Collaborative and willing to learn
- Thrives in a customer centric environment
- Comfortable working independently and remotely as well as collaboratively
Some cool stuff at Pemo:
- You will work with an international team of experts
- We give you the freedom to explore and suggest
- You will learn new things and enter a sector which is growing and will have a direct impact on the company’s future
- You will be involved in a seed-stage startup backed by prominent international investors (Cherry Ventures, Fintech Collective, Speedinvest, and others) as well as the CEOs of some of the most successful Fintech scale-ups in Europe and South East Asia, such as Nium or Qonto