A Customer Solutions Order Engineer provides technical expertise to the sales team and FL (front line) CSE, understands customer needs, and transforms these needs into optimal KONE solutions.
CSE Engineer, Solution is part of the KONE early engagement team and ensures that KONE offerings and specifications are included in the customer’s building specifications.
Focusing on non-standard tendering cases, the CSE Engineer, Solution is accountable for the customer's overall solution, including integrations, solutions, services, and products. He/she takes responsibility for defining the specifications, costs, and lead times in cooperation with other front-line parties, Supply Line, and Area and Global support functions.
CSE Engineer, Solution has a deep understanding of new KONE solutions (e.g., project management, and installation) across business lines and a holistic understanding of certain customer segments, such as retail, infrastructure, residential, office, or medical care.
CSE Engineer, Solution takes into consideration all product and planning aspects when defining a solution e.g. corporate materials from the supply line, local materials from sourcing, costing of engineering, and installation.
Responsibilities and key activities
Collaboration with sales:
Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard
Ensures clarity on the solution’s scope, including KONE and possible third-party offerings
Select the correct product platform on which to make the offering
Proposes solutions from all KONE business lines; new services, escalators, elevators, doors, etc.
Solution planning – Costing:
Responsible for correct APF solution costs
Involves CSE Engineer and system to understand the cost for integrations.
Involves Supply Line, installation, and project management to understand the materials
Solution planning – Specs:
Coordinates specification creation
Performs initial and revised non-standard energy calculations
Performs traffic analyses
Accountable for technical feasibility checking
Solution planning – Availability and lead times
Coordinates solution lead times from Supply Line and local sourcing
Solution planning – Installability
Ensures that the proposed solution can be installed
Ensures that the cost and work effort impact of installation is part of the solution’s costing, especially in non-standard installation method cases
Solution planning – Maintainability
Ensures that the proposed solution fulfills the customer’s product lifecycle needs
Identifies possible deviations from standard maintenance methods and ensures that a resolution is found
Solution planning – Compliance
Ensures that the proposed solution fulfills local codes, regulations and safety requirements
Ensures alignment with environmental regulations
Ensures that the planned solution complies with KONE engineering policy
Key tasks in the KONE Delivery process
Accountable for the creation of full shop L/O drawings or Installation layouts
Accountable for corporate material order engineering
Coordinates and analyses change requirements (variation orders and add works); ensures that holistic proposals for the new solution design are provided
Coordinates the work of all involved CSE Engineers and Specialists
Proposes change order (variations and add works) sales opportunities to Project Managers
Accountable for understanding the variance between the design of the site versus the reality of the site
Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors
Performs technical submittal documentation
Accountable for material sample ordering
Handles SAP Milestone management accurately
Identifies Request for information (RFI) whenever applicable
Coordinates with Sourcing the approval related to third-party supplier ordering and samples
May participate in customer meetings if technical solution-related topics are required to be discussed.
Are you the one?
Minimum Bachelor’s degree in Engineering or another relevant field, or several years’ experience in elevator business field operations
Minimum 5 years of relevant engineering experience in elevator business field operations
Excellent skills in understanding and translating customer needs (requirements) into KONE technical specifications
Understanding of new construction and building modernization processes in the industry and at KONE.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
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