Job Description
Role: Customer Services Support Officer
Location: Dubai
Role Purpose: Deliver Excellent customer service in accordance with agreed standards
Key Accountabilities of the role:
- Opening and closing applicant on time.
- Ensure proper implementation and follow up with timely.
- Prepare finance applications and obtain necessary approvals.
- Performed efficient troubleshooting of issues.
- Ensure TAT is adhered to and where possible exceed customer expectations
- Co-ordinate and liaise with other departments in a professional manner
- Participate in regular review and development meeting with key stakeholders
- Prepare and provide monthly report
- Keeping a record and details of actions taken
- Supporting customer service agents
- Provides technical help to colleagues if required.
- Ensure compliance with bank policies
- Perform other task specified by management.
- Ensure customer queries are resolved with agreed TAT
- Positive customer feedback
- Deliver professionalism when dealing other departments
Specialist Skills / Technical Knowledge Required for this role:
- Display flexibility in dealing with other team members
- Good data processing skills
- Good problem-solving skills
- Excellent communication skills
- Excellent Decision-making skills
Previous experience required (if any):
- Previous banking experience in similar role
- Knowledge of regulated financial services and banking industries
- Detailed understanding of asset product
- In depth understanding of the internal process, procedures and internal systems
