Customer Services Officer – Operations (UAE National only)

Job Title: Customer Services Officer – Operations (UAE National only)
Location Dubai -UAE

Company:A company that support in VISA applications, VISA submissions and VISA approvals, travel insurance as well as FX with a smooth application experience. The company operates in over 150 countries with an extensive global network of more than 3,300 application centers.

About the job: We are seeking highly motivated UAE National Customer Service and Operations Officers to join our team. In the role, your primary responsibility will be to provide exceptional service to visa applicants and other visitors.

Roles & Responsibilities:

• Customer Service: Interact with visa applicants/visitors in a friendly and professional manner, ensuring a positive customer experience.
• Information and Assistance: Provide accurate and up-to-date information on visa application procedures, requirements, and related services. Assist applicants in filling out application forms and guide them through the process.
• Document Verification: Review and verify visa application documents for completeness and accuracy, ensuring all necessary supporting materials are included.
• Appointment Schedules: Manage appointment schedules and ensure timely processing of visa applications. Assist in the coordination of visa process other related services.
• Issue Resolution: Address customer inquiries, concerns, and complaints promptly and effectively, striving to resolve as per customer’s satisfaction.
• Data Entry : Accurately input applicant information into our systems, maintaining a high level of data integrity.
• Administrative Support : Provide general administrative support to the Visa Application Centre operations, including record-keeping, handling phone inquiries, and managing customer queues.

Qualification & Experience:

High school diploma or equivalent. A bachelor’s degree is a plus.

Excellent communication and interpersonal skills.

Customer service-oriented with a strong dedication to customer satisfaction.

Proficiency in using computer applications and office equipment.

Ability to handle a high volume of customers while maintaining composure and professionalism. Detail-oriented and organized with good time management skills.

Experience: 0 – 12 months of experience in any industry, preferably in Travel and Tourism or Service industry.

Knowledge & Key Skills:

Basic Knowledge of Computer skills

Proficiency in MS office & good typing speed Adaptability and presence of mind to handle customer queries and complaints.