We are seeking highly motivated Customer Service Officer – Operations to join our team. In the role, your primary responsibility will be to provide exceptional service to visa applicants and other visitors. Key Responsibilities:
Customer Service- Interact with visa applicants/visitors in a friendly and professional manner, ensuring a positive customer experience
Information and Assistance- Provide accurate and up-to-date information on visa application procedures, requirements, and related services. Assist applicants in filling out application forms and guide them through the process
Document Verification-Review and verify visa application documents for completeness and accuracy, ensuring all necessary supporting materials are included
Appointment Schedules- Manage appointment schedules and ensure timely processing of visa applications. Assist in the coordination of visa process other related services
Issue Resolution- Address customer inquiries, concerns, and complaints promptly and effectively, striving to resolve as per customer's satisfaction
Data Entry- Accurately input applicant information into our systems, maintaining a high level of data integrity
Administrative Support- Provide general administrative support to the Visa Application Centre operations, including record-keeping, handling phone inquiries, and managing customer queues
The
job is a permanent job but for a period of 6 months only
You will need to be
on your own visa
Requirements
Excellent communication and interpersonal skills
Customer service-oriented with a strong dedication to customer satisfaction
Proficiency in using computer applications and office equipment
Ability to handle a high volume of customers while maintaining composure and professionalism
Detail-oriented and organized with good time management skills
Experience: 0 – 12 months of experience in any industry, preferably in Travel and Tourism or Service industry
Knowledge & Key Skills: Basic Knowledge of Computer skills Proficiency in MS office & good typing speed
Adaptability and presence of mind to handle customer queries and complaints
