Customer Service Support Officer

Role: Customer Servicer Support Officer
Location: Dubai - Emaar Business Park
Role Purpose:
Deliver Excellent customer service in accordance with agreed standards.
    
Key Accountabilities of the role:
 

• Opening and closing applicant on time.
• Ensure proper implementation and follow up with timely.
• Prepare finance applications and obtain necessary approvals.
• Perform efficient troubleshooting of issues.
• Ensure TAT is adhered to and where possible exceed customer expectations.
• Co-ordinate and liaise with other departments in a professional manner.
• Participate in regular review and development meeting with key stakeholders.
• Prepare and provide monthly report.
• Ensure compliance with bank policies.
• Keeping a record and details of actions taken.
• Supporting customer service agents.
• Provides technical help to colleagues if required.
• Ensure compliance with bank policies.
• Perform other task specified by management.
   

Specialist Skills / Technical Knowledge Required for this role:

• Display flexibility in dealing with other team members.
• Good data processing skills.
• Good problem-solving skills.
• Excellent communication skills.
• Excellent Decision-making skills.

Previous experience required (if any)  

• Previous banking experience in similar role.
• Knowledge of regulated financial services and banking industries.
• Detailed understanding of asset product.
• In depth understanding of the internal process, procedures and internal systems.