Job Description
Client Interaction and Support:
- Serve as the primary point of contact for client inquiries via email, phone, and live chat.
- Provide timely and accurate resolutions to client issues related to account management, trading platforms, and transactions.
- Guide clients through the onboarding process, ensuring all necessary documentation is collected and verified as per regulatory requirements.
Payments Management:
- Oversee client deposit and withdrawal requests, ensuring accurate and timely processing.
- Collaborate with the finance team to resolve payment discrepancies or delays.
Reporting and Documentation:
- Prepare and maintain daily operational reports, including trade volumes, client queries, and resolution timelines.
- Ensure accurate record-keeping and compliance with company policies and UAE regulations.
Operational Assistance:
- Support the Operations Manager in implementing processes to enhance customer support efficiency.
- Assist in testing and providing feedback on new tools, platforms, or features introduced by the company.
Compliance and Quality Assurance:
- Adhere to all internal processes, data protection policies, and Securities and Commodities Authority (SCA) regulations.
- Maintain a high standard of professionalism and customer service at all times.
