Customer Service Representative (URGENT HIRING)

Job description

Key Responsibilities and Duties:

• Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service
• Responding efficiently and accurately to customers, providing possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information, and pacifying angry clients, as needed.
• Take ownership of customers' issues and follow problems through to resolution.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls

Skills

• Tech Savvy (Helpdesk ticketing system, reporting system, CRM system) experience preferred
• Ability to work under pressure, must be adaptable,
• Teamwork skills, Interpersonal skills.
• Solid sales and negotiation skills
• Innovative mindset and high EQ
• Grit and a can-do attitude

Requirements

• University Degree in Business, Communications or Marketing discipline preferred but not required.
• Experience in the Mobility/Transportation industry is highly desirable
• Fluent in Reading writing and speaking in Arabic and English is required.
• Full knowledge of RTA Rules and regulations is a plus.
• 1 year of Call center or customer service experience is required.
• Should be able to work in rotational shifts

Job Types: Full-time, Permanent