Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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5 Open Positions
Full Time Employee
10-49 Employees · Call Centers & Customer Care Outsourcing

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Job Description

  • Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
  • Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
  • Troubleshoot and resolve product issues and concerns.

Skills

  • Previous association with a company in the role of a customer service executive or representative.
  • Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
  • Strong phone handling skills and active listening.
  • Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
  • Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
  • Excellent computer skills.

Preferred Candidate

Residence Location
Dubai,United Arab Emirates
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