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Customer Service Representative

Today 2025/01/10
UAE nationals
$4,000 - $5,000
Full Time Employee · 0-1 Years of Experience
50-99 Employees · Banking

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Job Description

Job description

Job Title: Business Outlet Customer Service Executive (UAE National - Females Only)

Location: Various Business Outlets across Dubai

Department: Business

Job Grade: 11

Job Purpose

We are looking for enthusiastic and customer-oriented individuals to facilitate, process, and execute financial transactions at our Business Outlets. The role involves promoting and cross-selling Aafaq Islamic Finance’s products and services while meeting financial and operational targets.

Key Responsibilities

  • Process customer financial transactions efficiently and accurately.
  • Actively promote and cross-sell financial products and services.
  • Provide exceptional customer service and maintain a professional demeanor.

Qualifications and SkillsEducation/Qualification:

  • Minimum: High School Certificate or Diploma in any relevant field.
  • Preferred: Bachelor’s degree in a related field.

Experience:

  • No prior experience required.
  • Preferred: At least 1 year of experience in a customer-facing role, ideally in banking or financial services.

Skills:

  • Excellent communication skills in English and Arabic (spoken and written).
  • Strong interpersonal skills to engage with diverse stakeholders.
  • Proficiency in MS Office tools.

Job Details

Gender Requirement: Female candidates only.

Working Hours: 9:00 AM to 6:00 PM (5 working days a week).

Salary: AED 6,000 per month, plus Nafis benefits.

Work Locations:

Business Outlets across Dubai, including but not limited to:

  • Al Quoz
  • Trade Center
  • Al Barsha Mall
  • Dubai Mall
  • Ras Al Khor
  • International City
  • Oud Metha
  • Deira
  • Al Qusais

For a complete list of outlets, please refer to our website or contact us directly.

Why Join Us?

  • Work in a dynamic and professional environment.
  • Gain experience in the financial services industry.
  • Opportunities for growth and skill enhancement.

Job Type: Full-time

Pay: AED4,000.00 - AED6,000.00 per month

Experience:

  • customer service: 1 year (Required)

Language:

  • English (Required)
  • Arabic (Required)


Skills

  • Previous association with a company in the role of a customer service executive or representative.
  • Adept in using customer relationship management software to offer the best client services.
  • Proficient in answering phone calls with professional etiquette and a friendly tone.
  • Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
  • A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
  • Fluent in operating the latest computer software and online tools.

Preferred Candidate

Years of Experience
Min: 0 Max: 1
Residence Location
Dubai,United Arab Emirates
Nationality
United Arab Emirates
Gender
Female
Degree
High school or equivalent
Age
Min: 18 Max: 40
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