https://bayt.page.link/v1TUmrkCw1dqRip19

Customer Service Representative

Today 2024/12/23

Full Time Employee

50-99 Employees · Administration Support Services

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Identify and assess customers’ needs to achieve satisfaction.
Cater to client queries by providing accurate data using appropriate communication channels.
Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
Create a concise report on client interaction to facilitate a swift decision-making process.
Interact with the senior management to understand updated organizational policies and new products.
Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Previous association with a company in the role of a customer service executive or representative.
Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
Strong phone handling skills and active listening.
Excellent communication and presentation skills.
Good time management and organizational skills that contribute to a rise in overall productivity.
Proficient in operating the latest versions of appropriate CRM software and Office Suite.