https://bayt.page.link/v1TUmrkCw1dqRip19

Customer Service Representative

Today 2024/12/20

$500 - $1,000

5 Open Positions

Full Time Employee

10-49 Employees · Administration Support Services

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Identify and assess customers’ needs to achieve satisfaction.
Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
Interact with the senior management to understand updated organizational policies and new products.
Troubleshoot and resolve product issues and concerns.

Proven customer support experience.
Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
Proficient in answering phone calls with professional etiquette and a friendly tone.
Commendable presentation skills to convey important points to the audience effectively.
Good time management and organizational skills that contribute to a rise in overall productivity.
Excellent computer skills.