Customer Service Representative

We are looking for a dedicated and personable Customer Service Representative to join our team and provide top-notch support to our clients. The ideal candidate will have excellent communication skills, a passion for helping people, and the ability to resolve issues in a timely and professional manner.

Responsibilities:

• Customer Support: Respond to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
• Problem Resolution: Address customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Product Knowledge: Maintain a thorough understanding of the company’s products and services to provide accurate information to customers.
• Documentation: Record customer interactions, process accounts, and file necessary documents.
• Team Collaboration: Work closely with other departments to address customer needs and resolve complex issues.
• Feedback Collection: Gather customer feedback to improve the company’s products, services, and processes.
• Meet Performance Goals: Achieve daily, weekly, and monthly targets related to quality, productivity, and service levels.
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