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Customer Service Representative

Today 2024/10/31

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Job Description

  • Gauge client requirements to offer the perfect solution through fruitful interaction.
  • Cater to client queries by providing accurate data using appropriate communication channels.
  • Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Collaborate with the managers to stay informed about changes in company rules and new projects.
  • Identify practical challenges in a project to rectify the issues for final delivery.

Skills

  • Prior work exposure in the field of customer support and service.
  • Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
  • Strong phone handling skills and active listening.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Fluent in operating the latest computer software and online tools.

Job Details

Job Location
Dubai United Arab Emirates
Company Industry
Administration Support Services
Company Type
Unspecified
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Residence Location
United Arab Emirates
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