Bayt.com
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Customer Service Representative

6 days ago 2024/10/10

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Job Description

  • Identify and assess customers’ needs to achieve satisfaction.
  • Cater to client queries by providing accurate data using appropriate communication channels.
  • Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
  • Identify practical challenges in a project to rectify the issues for final delivery.

Skills

  • Prior work exposure in the field of customer support and service.
  • Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
  • Proficient in answering phone calls with professional etiquette and a friendly tone.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proficient in operating the latest versions of appropriate CRM software and Office Suite.

Job Details

Job Location
Dubai United Arab Emirates
Company Industry
Administration Support Services
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
4

Preferred Candidate

Residence Location
United Arab Emirates
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