Customer Service Representative

Are you passionate about delivering exceptional customer service? Do you possess excellent communication skills in Hindi, English and Malayalam? NOW Money is seeking a Part-Time Customer Service Representative to join our dynamic team. As a fintech startup, we provide innovative financial solutions, and we need a dedicated individual who can assist our customers with their inquiries and provide top-notch support.

Responsibilities:

• Respond to customer inquiries and provide comprehensive support via various communication channels (phone, email, chat, social media) in a timely and professional manner
• Provide accurate and efficient solutions to customers' financial queries, ensuring customer satisfaction.
• Resolve customer issues, complaints, and requests, striving to achieve first-call resolution
• Educate customers about our fintech products and services, including online banking, mobile applications, and digital payments
• Identify and escalate complex or high-priority issues to the appropriate teams or supervisors
• Document customer interactions and maintain accurate records in the customer support system
• Collaborate with cross-functional teams to improve processes and enhance customer experience
• Stay up to date with industry trends, product updates, and best practices in customer service

Requirements:

• Fluency in Hindi, English and Malayalam is mandatory. Ability to communicate effectively in multiple languages will be a significant advantage
• Excellent communication skills, both verbal and written, with a strong phone presence
• Ability to empathise with customers and deliver exceptional service even in challenging situations
• Strong problem-solving skills and the ability to think quickly on your feet
• Familiarity with financial products, online banking, and digital payment systems
• Exceptional organizational and time management skills with the ability to prioritize tasks effectively
• Proficient in using customer support software and CRM systems
• Flexibility to work in rotating shifts and weekends as needed

To apply for this position, please submit your resume and a cover letter outlining your relevant experience and language proficiency.

Note: Only applicants who meet the language requirements and have their own Visa will be considered.NOW Money is an equal opportunity employer. We value diversity and encourage candidates from all backgrounds to apply.

We appreciate all applications, but only candidates selected for an interview will be contacted

Job Type: Part-time

Pay: AED3,000.00 per month

Expected hours: No less than 20 per week

Application Question(s):

• Are you willing to provide character references and undergo a background check/clearance?

Experience:

• Customer Service: 1 year (Preferred)

Language:

• English, and Hindi (Required)
• Malayalam/Tamil/Telugu/Kannada (Required)