https://bayt.page.link/v1TUmrkCw1dqRip19

Customer Service Officer

Today 2024/11/26

Full Time Employee

100-499 Employees · Administration Support Services

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Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
Utilize available resources to offer precise information in a clear and concise manner.
Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.
Keep records of customer interactions, process customer accounts and file documents.
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Identify practical challenges in a project to rectify the issues for final delivery.

Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
Proficient in answering phone calls with professional etiquette and a friendly tone.
Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
Fluent in operating the latest computer software and online tools.