https://bayt.page.link/v1TUmrkCw1dqRip19

Customer Service Officer

Today 2024/11/19

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Identify and assess customers’ needs to achieve satisfaction.
Cater to client queries by providing accurate data using appropriate communication channels.
Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
Create a concise report on client interaction to facilitate a swift decision-making process.
Interact with the senior management to understand updated organizational policies and new products.
Collaborate with the technical team to solve ongoing issues with a product or service.

Previous association with a company in the role of a customer service executive or representative.
Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
Adept in addressing client questions through effective telephonic conversation.
Excellent communication and presentation skills.
Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
Proficient in operating the latest versions of appropriate CRM software and Office Suite.

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