SUMMARY OF THE ROLE
Jotun Powder Coatings UAE LLC seeks a leader to manage the Customer Service function, ensuring high levels of customer satisfaction, service, and quality. Leading the Customer Service department is crucial by utilizing tools to develop, coach, and guide team members.
This position will be based in Al Quoz Industrial Area, Dubai and will be reporting to the General Sales Manager.
Responsibilities:
- Manage Customer Service function activities to ensure high standards of performance and services provided
- Administer processes, procedures and improve Customer Service quality by coordinating with team members
- Set and monitor Customer Service targets and the team's performance to ensure that targets are achieved
- Evaluate the structure for Customer Service workload to ensure high efficiency, meet changing needs and maintain a high level of performance by training, coaching and monitoring staff to ensure good customer relations, fast responsiveness, and high levels of customer satisfaction
- Handle, analyze and resolve customer complaints while taking a corrective action to avoid repetition in the future
- Coordinate with Sales teams, Supply Chain and other relevant stakeholders to ensure that customer expectations are met and that any issues are resolved in a timely and efficient manner
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER
What We Look For
- Supply Chain knowledge is essential
- 5-7 years experience in a Customer Service Managerial role is required, preferably in Paints or Manufacturing Industry
- Microsoft Office proficiency with advanced skills in Excel is mandatory
- Good understanding of Gulf countries market regulations and trade practices is preferred
Personal Qualities We Look For
- Provides team with a clear sense of direction, inspires and coordinates others and keeps them focused on objectives
- Develops people through delegation, empowerment and coaching; promotes career and self-development
- Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results
- Uses a methodical and systematic approach; plans, vision and translates it into a workable strategy
- Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
- Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals
What We Offer:
- Competitive compensation and benefits.
- Continuous learning opportunities and training activities through on-the-job training and our in-house learning.
- Career development opportunities across multiple disciplines and geographies.
- Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
- A supportive and inclusive company culture where you can be your authentic self.
- A focus on having fun together through team buildings and social activities.
POSITION INFORMATION
Company:
Jotun Powder Coatings U.A.E. Ltd.
Contract Type:
Regular
Time Type:
Full time
CLOSING DATE (dd.mm.yyyy):
05.12.2024
WHO WE ARE
Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.Jotun Powder Coatings UAE (LLC), established in 1990, is one of the key markets within the MEIA region. With a production facility, 2 warehouses and more than 140 employees, we aim to further strengthen Jotun’s position in the UAE through ambitious market growth plans that focus on innovation, efficiency and profitability.
Visit our Career Page to know more about life at Jotun.
Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.
If you think that this role is what you could be doing next, apply now!
