Customer Service Executive

Key Responsibilities

• Handle customer inquiries through phone, email, or chat in a professional and courteous manner.
• Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain accurate records of customer interactions and transactions.
• Provide product or service information to customers, as needed.
• Collaborate with other departments to ensure customer issues are resolved effectively.
• Ensure customer satisfaction through effective communication and problem-solving skills.
  

• Previous experience in a customer service role is preferred.
  
• Prior experience in e-commerce is required.
  
• Excellent communication skills in both verbal and written forms.
  
• Strong problem-solving abilities and attention to detail.
  
• Ability to manage multiple tasks and prioritize effectively.
  
• Familiarity with CRM software and customer service tools is a plus.