Customer Service Executive

To effectively manage the customers of Pacman-CCL and ensure top service levels are maintained to

develop long-term business relationships. Management of customer orders includes receiving,

checking and processing of orders.

· Directly address any pending customer issues by interacting with those customers via phone fax,

email and possibly in person. Where necessary seek support from Customer Support Manager in

addressing these issues.

· Internal communication with required departments during various stages of orders, pending

artworks, deliveries, communicate the status on a regular basis to the salesman/ customers.

· Alerting the sales/ support teams of any issues that may impact order status. Also maintaining

consistent communication channels with customers, and be responsible to pass on important

information to relevant departments.

· Liaise with production and dispatch department in connection with order processing and deliveries.

· Prepare and update released order tracking sheets.

· Coordinating with various functions within the company to ensure all jobs are completed within

agreed terms.

· Creating new label ID for any new artwork received, maintaining and updating Repro Dept. job

schedule file for any artwork requisitions given to Repro.

· Updating sales projections and daily sales figures.

· Responsible for follow up on payment due on weekly basis and update respective Sales managers

and accounts department on incoming payment.

· Maintain individual customer files.

· Perform other duties whenever required.