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$500 - $1,000
3 Open Positions
Full Time Employee · 2-8 Years of Experience
10-49 Employees · Medical Clinic

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Job Description


🗣 Languages Required: Arabic & English

Job Description:

First Medical Center in Dubai is looking for a Customer Relations Executive to join our team. The ideal candidate will be responsible for managing patient inquiries, providing excellent customer service, and ensuring a smooth experience for all visitors.

Key Responsibilities:

  • Greet and assist patients in a friendly and professional manner.
  • Handle inquiries via phone, email, and in-person.
  • Coordinate appointments and follow-ups with medical staff.
  • Maintain accurate records of patient interactions.
  • Resolve customer concerns efficiently and professionally.
  • Provide information about medical services, insurance policies, and payment processes.
  • Gauge client requirements to offer the perfect solution through fruitful interaction.
  • Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
  • Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.
  • Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
  • Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.

Skills

Requirements:

✅ Fluent in Arabic and English (both spoken and written)

✅ Strong communication and interpersonal skills

✅ Prior experience in customer service, preferably in the healthcare sector

✅ Ability to multitask and work in a fast-paced environment

✅ Basic computer skills for managing records and appointments

✅ Proven customer support experience.

✅ Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.

✅ Adept in addressing client questions through effective telephonic conversation.

✅ Portraying impressive communication and interpersonal skills with good command of professional vocabulary.

✅ Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.

✅ Fluent in operating the latest computer software and online tools.

Preferred Candidate

Years of Experience
Min: 2 Max: 8
Gender
Female
Age
Min: 25 Max: 32
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