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Full Time Employee · Min 2 Years of Experience
50-99 Employees · Shipping

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Job Description

Single window contact for the customers assigned.Gauge client requirements to offer the perfect solution for their inquiries. Follow up with customers for the pipeline shipments and new shipments. Provide accurate, valid and complete information by using the right methods/tools.Coordination with Agents/Operations team and provide updates to the customers. Maintaining customer wise KPI. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Keep records of customer interactions, process customer accounts and file documents.Interact with the senior management to understand updated organizational policies and new products.

Skills

+2 yrs. of experience in customer service and operations in a reputed freight forwarding company in UAE.In-depth know-how about import /export /cross trade business by Sea freight & Air freight. On-job experience in international freight forwarding pricing and quotations.Capability to handle freight inquiries, quotations, and coordination with local and international clients.Experience in rate & and service negotiations with Shipping lines /airlines and overseas agents. Proficiency in handling MNC clients and execution of time-bound and critical sea/air shipments.Knowledge about customs procedures and port operations in UAE and GCC.

Preferred Candidate

Years of Experience
Min: 2
Gender
Female
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AAS Shipping LLC logo
AAS Shipping LLC

AA&S Group is one of the fastest-growing forwarding companies in the Middle East & Europe offering comprehensive logistic solutions through all modes of transport, around the globe. We at AA&S shall create new values and optimal environments through our provision of cargo logistics services in order to contribute to the development of a global community together with our clients, shareholders, and employees. AA&S provides comprehensive one-stop services and solutions that incorporate Airfreight forwarding, Ocean freight forwarding, and a full range of logistics services to provide “Optimum Distribution Solutions” to its clients on a global scale.

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