Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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Customer Service Executive

Today 2024/12/25
Full Time Employee
10-49 Employees · Administration Support Services

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Job Description

  • Understand the demand of consumers to provide timely service and solutions.
  • Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
  • Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
  • Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

  • Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
  • Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
  • Proficient in answering phone calls with professional etiquette and a friendly tone.
  • Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
  • A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
  • Excellent computer skills.

Preferred Candidate

Residence Location
United Arab Emirates
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