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Customer Service Coordinator

2 days ago 2025/07/14
Other Business Support Services
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Job Description

Customer Service Coordinator
JOB PURPOSE:
  • Assists in the development of Company’s Customer Services & Call Center policy and procedures in line with industry best practices and Company’s scope of works for all Customer Services/ Call Center activities.
  • Participates in establishing Company processes for recording of customer payment options, complaints resolution, metering, billing, credit & collection and all billing systems related topics.
  • Interacts with other Company divisions to establish customer service procedures and project data links.
Job Specific Accountabilities
  • Carries out his duties in accordance with specifications and Company policies and regulations.
  • Set up all Customers’ accounts (entering customer and account data from source documents within stated time limits)
  • Handling customer inquiries, complaints and provide appropriate solutions with time frame limits and follow up to ensure the resolution and closing customer complaints
  • Prepare and periodically present a management dashboard for review of customer complaint status
  • Follow up with the customer to ensure the invoices paid within the payment terms
  • Identify customer needs to achieve satisfaction
  • Build sustainable relationship with the customers through interactive communication (tel., email, face to face meeting, etc)
  • Provide accurate, valid , complete information, deals and promotions
  • Handle customer complaints and provide appropriate solutions with time frame limits SLAs with support from concerned department.

RequirementsMinimum Qualification
  • Bachelor Degree or equivalent.
Minimum Experience & Knowledge & Skills
  • 10 years of experience in customer support services; preferably a utility business.
  • IT literate, with experience in MS Office applications.
  • Fluent in English language with good oral and written communication skills. Fluency in Arabic language will be a positive advantage.
  • Strong interpersonal skills, with the ability to communicate at a senior level


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