Job Title: Customer Service & Operations ExecutiveLocation: Dubai, UAESalary: AED 2,500 + AED 500 performance-based earningsRequirements: • Must be an Arabic speaker • Must have their own visa with NOC. • Previous experience in e-commerce is advantage Job Description:We are seeking a motivated and detail-oriented Customer Service & Operations Executive to join our team in Dubai. The ideal candidate will be responsible for maintaining excellent customer relationships, ensuring operational efficiency, and supporting supplier relations.Key ResponsibilitiesSupplier Relations: • Maintain strong relationships with existing suppliers. • Identify and onboard new suppliers monthly. Customer Service: • Respond promptly to customer inquiries, ensuring responses drive sales. • Follow up with potential customers and handle complaints efficiently. • Track customer satisfaction and resolve issues to enhance service.Order Management: • Confirm orders via phone calls and WhatsApp and fulfill them the same day. • Verify accuracy of all orders before dispatch and coordinate deliveries.Content Posting: • Post engaging content daily, including product videos. • Collaborate with the marketing team and monitor content performance.Reporting & Collaboration: • Provide daily operational reports and track performance metrics. • Work closely with other departments and attend team meetings.General Guidelines: • Maintain professionalism and follow company policies. • Ensure timely and efficient task completion.Qualifications: • Experience in customer service and operations is preferred. • Strong communication and organizational skills. • Ability to multitask and meet deadlines. • Proficiency in managing supplier relations and product listings.Join our team and contribute to a dynamic environment where your skills and dedication will make a difference.
Customer Service Skills • Excellent communication and interpersonal skills. • Ability to build and maintain strong relationships with customers. • Problem-solving and conflict resolution skills to handle customer complaints effectively. • Empathy and patience to ensure customer satisfaction.E-Commerce Skills • Familiarity with e-commerce platforms (e.g., Amazon, Noon, Shopify). • Knowledge of product listing, inventory management, and order fulfillment. • Experience in optimizing product descriptions and pricing for online platforms. • Understanding of basic SEO and digital marketing strategies.Operational Skills • Strong organizational and multitasking abilities to handle multiple orders and inquiries. • Accuracy and attention to detail for verifying orders and coordinating deliveries. • Time management to meet deadlines and prioritize tasks effectively.
Souk Al Ras in Dubai is one of the most famous markets in the UAE & one of the rare markets whose name has held for years, it is historically significant. Those who have lived in Dubai for quite some time will remember their childhood there. Al Ras is the westernmost locality in the area of Deira and borders the Dubai Creek to the west and south, and Al Dhagaya and Al Buteen to the east. Al Ras, literally meaning The Cape, is one of the oldest communities in Deira. It is bounded on the north, south and west by route D 85 (Al Baniyas Road) and to the east by Old Baladiya Street (110th Road). Important landmarks in Al Ras include the Dubai Gold Souk, Dubai Spice Souk, Al Ras Public Library (aka Dubai Public Library) is the oldest public library in Dubai. It was inaugurated by Sheikh Rashid bin Saeed Al Maktoum in 1963, but closed for renovations in 2019.