What you will do
Provide exceptional customer service for both internal and external customers by:
• Assisting with all types of requests from customers, including order bookings, complaint handling, and solution support
• Securing the best supply solutions tailored to meet customer needs
• Collaborating closely with sales, logistics, finance, and other stakeholders within JCI to ensure smooth daily operations
• Continuously improving our internal processes and enhancing the daily experience of our customers
How you will do it
1. Sales Order Procedure
• Process customer purchase orders and create sales orders
• Work in partnership with sales representatives
• Act as the primary contact for customers, identifying their needs and nurturing strong relationships
• Ensure the best supply solutions are provided to customers
2. Purchase Order Requisitions (for specific business units only)
3. Shipping: Deliver transport-related instructions and other relevant information
4. Claims: Serve as the main point of contact for customers throughout the claims process
What you can learn
• A variety of soft skills related to customer service
• Master communication techniques
• Excel mentored training sessions
• Opportunities for personal and professional development through our programs
What we look for
• High school diploma or higher
• Fluent in English
• Proficient in MS Office (intermediate level)
• Strong customer orientation with keen attention to detail
• A collaborative team player
• Previous experience in customer service is an advantage
Join us at JCI and be a part of a dynamic team where your skills and contributions matter! As a UAE National, you will have unique opportunities to grow and develop your career in a supportive environment that values local talent.