Customer Service Agent
Full-time Department: Customer Service
Company Description
Company Description
Trust Wallet is the world’s most inclusive, chain-agnostic, self-custody wallet, serving over 100 million users globally. It offers a secure, seamless, and intuitive gateway to Web3, enabling users to send, receive, stake, swap, and store over 10 million cryptocurrencies across 100+ blockchains, including Bitcoin, Ethereum, Solana, BNB Smart Chain, and many more. Trust Wallet also supports a diverse developer community, helping them reach millions of users, build their own wallets, and drive crypto adoption.
Job Description
You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls Independently provide accurate information to resolve problems/issues that arise Continuously educate one’s self with up-to-date and relevant information to support the customer service operations You will escalate issues to your team leader, managers, and other departments as required Adhere to the Quality Assurance standards set Adhere to and comply with the schedule set by the Team Leader Assist in the preparation of other processes as and when assigned/required by the Team Leader Display good team working attitude and behavior within the team and other departments in the company Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.
Qualifications
2-3 years experience in frontline customer support, preferably in the financial or service industry Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience Both adaptable and resilient, able to operate in a quickly changing environment Excellent verbal and written professional English and your respective native language skills Great at multitasking, prioritizing, and managing time effectively. Knowledge or interest in blockchain/digital assets/fin-tech industry Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
You must have the right to work for the country you are based.
Additional Information
Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities. Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless. Tackle fast-paced, challenging and unique projects. Work in a truly global organization, with international teams and a flat organizational structure. Enjoy competitive salary and benefits. Balance life and work with flexible working hours and casual work attire.
Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.
Trust Wallet is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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Customer Service Agent
Global, United Arab Emirates * Full-time
