https://bayt.page.link/v1TUmrkCw1dqRip19

Customer Service Agent

Today 2025/03/13

5 Open Positions

Full Time Employee

100-499 Employees · Call Centers & Customer Care Outsourcing

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Identify and assess customers’ needs to achieve satisfaction.
Cater to client queries by providing accurate data using appropriate communication channels.
Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
Keep records of customer interactions, process customer accounts and file documents.
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Collaborate with the technical team to solve ongoing issues with a product or service.

Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
Adept in using customer relationship management software to offer the best client services.
Strong phone handling skills and active listening.
Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
Good time management and organizational skills that contribute to a rise in overall productivity.
Well-versed in handling digital tools and modern computer hardware.