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Customer Service Agent

Today 2024/11/11

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Job Description

  • Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
  • Identify practical challenges in a project to rectify the issues for final delivery.

Skills

  • Proven customer support experience.
  • Adept in using customer relationship management software to offer the best client services.
  • Proficient in answering phone calls with professional etiquette and a friendly tone.
  • Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Well-versed in handling digital tools and modern computer hardware.

Job Details

Job Location
Dubai United Arab Emirates
Company Industry
Call Centers & Customer Care Outsourcing
Company Type
Unspecified
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Residence Location
Dubai,United Arab Emirates
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