Job Description
To comply with country regulations, we are looking for UAE talent to fill this role.
Job Responsibility:
- Ensure closure of all service requests for the tagged customers within the defined TAT
- Provide end to end customer service to Priority Banking customers as per bank TAT’s
- Coordination with relevant departments for processing within TAT’s Handle Product & Service Related Queries
- Handle all requests as per new branch model rolled out.
- Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints
- Inform customers of delays, if any, for their requests raised with the bank.
- Ensure end to end follow up till the customer complaint is resolved and escalate when necessary
- Follow-up with customer post complaint resolution ensuring customer experience
- Ensure closure of complaints within defined TAT for the assigned customers
- Coordination with relevant departments for processing within TAT’s
- Inform customers of delays, if any, for their complaints raised with the bank.
- Assist the Relationship Managers to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.
- Adherence to applicable policies & procedures to safeguard bank’s interests
- Report discrepancies to management
.Job Skills & Qualifications:
- High School /Diploma Graduate
- Relevant experience in related/similar job (over 2-10 years)
- Experience in UAE in banking industry
What we offer you:
- Competitive salary package
- Strong emphasis on work-life balance and wellbeing across the bank
- World-class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees
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