Customer Relation Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. As the Freight Forwarding Experts, since 1815, we offer standard Global Freight services in addition to highly specialized end-to-end transportation solutions to customers across most industries around the world.

DGF UAE has an opening for a Customer Relation Specialist in Ocean Freight Export Team. You will support to develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion at Dragon Mart 1 & 2.

Join us in connecting people and improving lives.

In this Customer Relation Specialist, you will:

• Support administration of field sales plans and processes to achieve sales objectives and revenue growth at Dragon Mart 1 & 2.
• Seek opportunities for increased and profitable sales on new accounts.
• Identify and contact prospective customers, assess customer needs and match with own products/ service/ alternative products/ services.
• Put up sales presentations, bids, etc., provide product/ service information and follow up on quotes to close business.
• Collaborate with relevant local, district and regional management to coordinate customer requests and products/ services that are being promoted.
• Coordinate sales efforts with inside sales and provide information on competitors and suppliers to product management.
• Regularly correct issues or problems in existing systems and processes and make minor changes to achieve the enhancements in day-to-day activities.
• Often explain and convince external parties such as skeptical customers, distributors, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory.
• Prepare and maintain potential customer pipeline in Dragon Mart.

Now, here’s what we need from you.

Qualifications:

• Ability to Communicate in Chinese (Priority) & English is required.

Years experience:

• Up to 2 years’ experience

Skills:

• New Business Development, Account Management, Selling, Cross-Selling, Persuasion, Customer Value Proposition, Value Added Services, Product Lines, Product Demonstration, Sales Proposals, Contract Negotiation, CRM, Customer Acquisition, Entrepreneurship, Salesforce, Budgets, Sales Forecasting, Sales Targets, Driver’s License, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

 If you are ready to join our team and become a future leader in the world of Freight Forwarding, submit your resume via OUR career’s website.

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

 We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.